My third try at the lottery

10:18am–
Congratulations!
You have now joined
the long line of callers
continuing to hold as
discordant jingle jangles
scream at me through
my miraculous speaker
phone enabling this poem
to birth itself as the
nonsense of this world
spins out of control
one minute after another

My mind wanders to
fairer days when real
people with real not fake
friendly voices answered
whether I wanted to do
business with them or not

At least they were there
on the job and paid enough
perhaps (I do not know)
to earn a living wage
instead of this inane broken
record that has cheerfully
announced the importance
of my call and assured me
that my call is important
to say nothing of reiterated
apologies that do nothing to
reassure me that anyone will
be on this line anytime during
the next hour or so and yet
hanging up means giving up
which I don’t have time to do

So now I’m feeling sorry for
everyone including myself
who is enduring this nonsense
on both ends of the line
wondering how we come to
find ourselves in this fine mess
given all our duly worshiped
electronic devices that are
supposed to be making sure
all is well and in order with
no one left behind or left out
as I now believe I am with
millions on other lines doing
exactly what I’m doing and No,
I do not have the competency
to do two things at once though
to be honest I never thought
I would get this far on a so-called
poem about a so-far nothing call….

10:30am–
Hello! This is Brenda! How may I help you?

Brenda was wonderful. I got my business sorted in the space of 3-4 minutes. Which partially atoned for my first two tries earlier that went on and on and on…..

Yes, it’s the end of the year and I’m back in town. Ready to go and grateful for the last several weeks in which I’ve enjoyed an orgy of family visits around meals and on the phone.

Cheers!
Elouise

©Elouise Renich Fraser, 27 December 2018
Photo of a 1950s/1960s call center found at syntheticzero.net